Diego Marivaldi 2 Posted October 30, 2018 Dear Players! In this topic you can leave information about technical issues. Please carefully read the instruction below, a well-structured query will help us to provide high-quality service for you and solve your issue fast. You may also contact our support service regarding your issue via the following link: https://creagames.kayako.com/en-us Payment issues: Applications regarding the payment issues are considered only by technical support In-game mail issues: * If you had to obtain the reward by in-game mail and the certain message disappeared, please check whether 6 days have passed. The in-game messages delete automatically after a week. We will require the following information to help you: Your login or profile email Your server number Your nickname (please note that our register is key-sensitive) Date and time the issue has appeared (required) Letter content Date you received the letter The item has disappeared: Your login or profile email Your server number Your nickname (please note that our register is key-sensitive) Date and time you've spotted the missing A detailed description of the item missing (name, level, etc.) What were you doing in the game at the moment of loss The browser you are using Game entrance issue: Your login or profile email Your server number Your nickname (please note that our register is key-sensitive) Date and time you've spotted the issue Description of the issue (white screen, eternal loading etc.) Screenshot of the issue (we apply only full-screen images without any graphic edition) Other issues: Your login or profile email Your server number Your nickname (please note that our register is key-sensitive) Date and time when the issue appeared (required) Detailed description of the issue Screenshot of the issue (we apply only full-screen images without any graphic edition) Share this post Link to post Share on other sites
