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  1. There are several solutions for the send and receive error in outlook problem. If your antivirus program has an email-scanning feature, you might need to complete additional configuration steps in order to utilize Outlook or Outlook Express with the antivirus program. To make the Norton AntiVirus Office plug-in function with Outlook, for instance, you might need to configure it. As an alternative, delete any dubious emails you may have. You can accomplish this by logging into your mailbox with the web-based email client provided by your ISP. then get rid of the emails.