here is a pic of what i see 

In this topic you can leave information about technical issues. Please carefully read the instruction below, a well-structured query will help us to provide high-quality service for you and solve your issue fast. You may also contact our support service regarding your issue via the following link:

https://creagames.kayako.com/en-us

Payment issues:

Applications regarding the payment issues are considered only by technical support

In-game mail issues:

* If you had to obtain the reward by in-game mail and the certain message disappeared, please check whether 6 days have passed. The in-game messages delete automatically after a week.

We will require the following information to help you:

• Your login or profile email
• Your server number
• Your nickname (please note that our register is key-sensitive)
• Date and time the issue has appeared (required)
• Letter content
• Date you received the letter

The item has disappeared:

• Your login or profile email
• Your server number
• Your nickname (please note that our register is key-sensitive)
• Date and time you've spotted the missing
• A detailed description of the item missing (name, level, etc.)
• What were you doing in the game at the moment of loss
• The browser you are using

Game entrance issue:

• Your login or profile email
• Your server number
• Your nickname (please note that our register is key-sensitive)
• Date and time you've spotted the issue
• Description of the issue (white screen, eternal loading etc.)
• Screenshot of the issue (we apply only full-screen images without any graphic edition)

Other issues:

• Your login or profile email
• Your server number
• Your nickname (please note that our register is key-sensitive)
• Date and time when the issue appeared (required)
• Detailed description of the issue
• Screenshot of the issue (we apply only full-screen images without any graphic edition)