Jump to content
Sign in to follow this  
Diego Мarivaldi

Section rules

Recommended Posts

Dear Players!

In this topic you can leave information about technical issues. Please carefully read the instruction below, a well-structured query will help us to provide high-quality service for you and solve your issue fast. You may also contact our support service regarding your issue via the following link:

https://creagames.kayako.com/en-us

Payment issues:

Applications regarding the payment issues are considered only by technical support

In-game mail issues:

* If you had to obtain the reward by in-game mail and the certain message disappeared, please check whether 6 days have passed. The in-game messages delete automatically after a week.

We will require the following information to help you:

  • Your login or profile email
  • Your server number
  • Your nickname (please note that our register is key-sensitive)
  • Date and time the issue has appeared (required)
  • Letter content
  • Date you received the letter

The item has disappeared:

  • Your login or profile email
  • Your server number
  • Your nickname (please note that our register is key-sensitive)
  • Date and time you've spotted the missing
  • A detailed description of the item missing (name, level, etc.)
  • What were you doing in the game at the moment of loss
  • The browser you are using

Game entrance issue:

  • Your login or profile email
  • Your server number
  • Your nickname (please note that our register is key-sensitive)
  • Date and time you've spotted the issue
  • Description of the issue (white screen, eternal loading etc.)
  • Screenshot of the issue (we apply only full-screen images without any graphic edition)

Other issues:

  • Your login or profile email
  • Your server number
  • Your nickname (please note that our register is key-sensitive)
  • Date and time when the issue appeared (required)
  • Detailed description of the issue
  • Screenshot of the issue (we apply only full-screen images without any graphic edition)

Share this post


Link to post
Share on other sites

Please sign in to comment

You will be able to leave a comment after signing in



Sign In Now
Sign in to follow this  

×