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Diego Мarivaldi

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Posts posted by Diego Мarivaldi

  2. Posted

    @klokworx Hello there!

    The date on the screenshot represents the first time its prototype appeared on the Chinese test servers -- there were months of polishing and rebuilding. We can hide the date if it confuses you.
    The English version of the game is some patches behind the Chinese one, but that is the general localization aspect. Moreover, our versions also differ from the original as we ask the developers to apply changes based on your feedback. Some updates are incoming soon. :)

  5. Posted

    HI!

    Thank you for the detailed feedback. You made some rather good points. I suppose we might take a closer look at Bosses timing.
    We designed them according to the EST time in the beginning, however now we have a lot of players from different time zones to some of them current timings can be tough.  

    We appreciate your support, keep sharing your view with us, we will gladly read it. 

    • Like 1

  6. Posted

    Dear Players!

    In this topic you can leave information about technical issues. Please carefully read the instruction below, a well-structured query will help us to provide high-quality service for you and solve your issue fast. You may also contact our support service regarding your issue via the following link:

    https://creagames.kayako.com/en-us

    Payment issues:

    Applications regarding the payment issues are considered only by technical support

    In-game mail issues:

    * If you had to obtain the reward by in-game mail and the certain message disappeared, please check whether 6 days have passed. The in-game messages delete automatically after a week.

    We will require the following information to help you:

    • Your login or profile email
    • Your server number
    • Your nickname (please note that our register is key-sensitive)
    • Date and time the issue has appeared (required)
    • Letter content
    • Date you received the letter

    The item has disappeared:

    • Your login or profile email
    • Your server number
    • Your nickname (please note that our register is key-sensitive)
    • Date and time you've spotted the missing
    • A detailed description of the item missing (name, level, etc.)
    • What were you doing in the game at the moment of loss
    • The browser you are using

    Game entrance issue:

    • Your login or profile email
    • Your server number
    • Your nickname (please note that our register is key-sensitive)
    • Date and time you've spotted the issue
    • Description of the issue (white screen, eternal loading etc.)
    • Screenshot of the issue (we apply only full-screen images without any graphic edition)

    Other issues:

    • Your login or profile email
    • Your server number
    • Your nickname (please note that our register is key-sensitive)
    • Date and time when the issue appeared (required)
    • Detailed description of the issue
    • Screenshot of the issue (we apply only full-screen images without any graphic edition)

  9. Posted

    5cefc8213b427_.thumb.png.c6ae8e881b4c9668ee2a11811e5c7f0b.png

    Heroes!

    Today 05.30.2019 at 8 am (EST) the servers become unavailable due to the technical maintenance.

    Technical works approximately take half an hour.

    Sorry for the inconvenience.

    • Sad 1

  10. Posted

    Dear Players!

    We are aware of the current event issues. 
    The advantage that some players have gotten isn't crucial. Moreover, we have the list of all players affected. At the end of the event, we are going to countervail the difference.

    Sorry for the inconvenience. 

    • Thanks 1

  15. Posted

    On 06.03.2019 at 5:56 PM, player8128692 said:

    Hello, i finished artiafct challange lvl 205 fo rweeks ago but didnt get my reward, so the last artifact didnt activated.

    7

    We are very sorry that you have such an issue. I have passed your request to the support service. 
    They will send you the missing part. 

  18. Posted

    Hello!

    The English version of the game is linked to the EST time. As more an more people from different regions join the game, we will think about possible solutions to make the game more comfortable for everyone. Thank you for your feedback. 

  23. Posted

    Hello!

    Thank you for your feedback. It's sad to hear that this situation upsets you. We surely will pass your message to the game developers so they may take it into account working on the future updates.

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